Privacy Policy for Atlantic Journeys Ltd.
Your Privacy Matters
At Atlantic Journeys Ltd., we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when using our services, including bespoke holiday planning, corporate travel management, flight and accommodation bookings, guided tours, cruise packages, adventure travel, visa assistance, travel insurance, car rentals, and group travel deals. We operate in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Information We Collect
We collect various types of information to provide and improve our travel services to you. This includes:
- Personal Identification Information: Your full name, date of birth, gender, nationality, passport details, visa information, and contact details (address, phone number, email address).
- Travel Preferences & Health Information: Information about your travel preferences, dietary requirements, medical conditions relevant to travel (e.g., allergies, mobility issues), and special assistance needs.
- Financial Information: Payment card details (processed securely by third-party payment processors), billing address, and transaction history. We do not store full payment card details on our servers.
- Communications Data: Records of your communications with us, including emails, phone calls, and interactions through our online platforms.
- Technical Data: IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our online platform.
How We Use Your Information
We use your personal information for the following purposes:
- To Provide Services: To process your bookings for flights, accommodation, tours, cruises, and car rentals; to arrange visa assistance and travel insurance; and to manage your bespoke travel plans.
- Customer Support: To respond to your inquiries, provide assistance, and resolve any issues related to your travel arrangements.
- Personalisation: To tailor our services and offerings to your specific interests and preferences, enhancing your travel experience.
- Communication: To send you booking confirmations, travel updates, and important information about your journey.
- Marketing: With your consent, to send you promotional offers, newsletters, and information about new travel destinations or services that may be of interest to you. You can opt-out of marketing communications at any time.
- Legal Compliance: To comply with legal obligations, such as tax and accounting requirements, and to respond to lawful requests from public authorities.
Disclosure of Your Information
We may share your personal information with the following categories of third parties, as necessary to provide our services:
- Travel Service Providers: Airlines, hotels, tour operators, cruise lines, car rental companies, and other suppliers involved in your travel arrangements.
- Payment Processors: Secure third-party payment gateways to process your transactions.
- Governmental and Regulatory Authorities: Where required by law or to comply with a legal process, such as customs and immigration authorities.
- Service Providers: Companies that provide services on our behalf, such as IT support, web hosting, and marketing services, who are bound by confidentiality agreements.
We ensure that all third parties protect your data appropriately and in accordance with the law. We do not sell your personal data to third parties for their marketing purposes.
Data Security
We implement robust technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. This includes using secure servers, encryption, firewalls, and regular security audits. Access to your personal information is restricted to authorised personnel who need the data to perform their job functions.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When it is no longer necessary to retain your data, we will securely delete or anonymise it.
Your Rights Under GDPR
Under GDPR, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
- Right to Erasure ( "Right to be Forgotten"): You have the right to request the deletion of your personal data under certain circumstances.
- Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain situations.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Right to Object: You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing purposes.
- Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Atlantic Journeys Ltd.
14 Regent Street,
St. James's,
London, Greater London,
SW1Y 4PQ
United Kingdom
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.